Looking for something more technical? You'll find inside information about C&P Job Tracker on its
support page.
SALES FAQs - click
here for answers to general C&P sales questions
Q. What are the differences between Job Tracker and Clients & Profits Classic?
Job Tracker is designed for small advertising agencies and design firms that don't need advanced accounting (i.e., overhead allocation, financial ratios reporting, department accountability, etc.), media planning, security, or custom reporting capabilities. The production/traffic and media management features in Job Tracker and C&P Pro are identical. C&P Job Tracker has fewer accounting features, so it's ideal for shops that don't have a full-time controller or accountant.
Q. What are the differences between Job Tracker and Clients & Profits Pro?
Job Tracker is designed for small advertising agencies and design firms that don't need advanced accounting (i.e., overhead allocation, financial ratios reporting, department accountability, etc.), media planning, security, or custom reporting capabilities. The production/traffic features in C&P Classic and C&P Pro are identical. C&P Classic has fewer higher-end accounting features, so it's ideal for shops that don't have a full-time controller or accountant.
Click here for a feature comparison between the various versions of Clients & Profits.
Q. How many people can potentially share JOB TRACKER at the same time?
Clients & Profits Job Tracker X supports a maximum of 100 simultaneous users. If more concurrent users need to be supported, Job Tracker can be easily upgraded to Clients & Profits Enterprise Edition, which supports an unlimited number of users.
Q. Is there a JOB TRACKER demo?
Yes -- a free Clients & Profits Job Tracker X can be downloaded by clicking here.
Q. If we outgrow JOB TRACKER, is there an upgrade path? What happens? What kind of credit, if any, will we get?
Job Tracker X can be upgraded to Clients & Profits Pro X, adding advanced accounting, media, and custom reporting features. The upgrade cost depends on how long ago you purchased Job Tracker -- call (800) 272-4488 for details. Later, Clients & Profits Pro X can be upgraded to Clients & Profits Enterprise Edition, a Microsoft SQL-based version that uses a powerful SQL backend database that supports hundreds of users.
Q. Is there training available?
Yes. The training section of our web site contains massive amounts of training materials - from online tutorials, to over 5 1/2 hours of actual training class video.
UPGRADING FAQs - click here for list of new features in Job Tracker X
Q. How much does the JOB TRACKER X upgrade cost?
It's free for existing Job Tracker 5.x users with current support subscriptions. If you're currently using Job Tracker 4.x, the upgrade costs $1,000.
Q. We're not using the latest version of Job Tracker. Can we still upgrade to JOB TRACKER X?
Yes. If you're using any version of Job Tracker 5.x (the latest version is 5.08) then upgrading should go smoothly. If you're still using Job Tracker 4.x or earlier, then the upgrade is more time-consuming. In both cases you'll need to install Job Tracker X, which includes the new C&P Player with spell checking, throughout the shop.
Q. Is there a learning curve for JOB TRACKER X?
Very little. The typical Job Tracker user won't notice more than cosmetic changes, except for maybe the spell checker.
Q. Can I use my current database? Is there any kind of conversion?
Yes, your current Clients & Profits Job Tracker 5.x database is completely compatible with the new version. There is a relatively small conversion process (which uses a helpful new Data Conversion window) that checks the database, reorganizes it, then updates a few of the data files. How long the conversion takes depends on the size of your database and the speed of your computer (like other data conversions, it should be run from the server). Our tests show a 40mb database is converted in about 10 minutes. BE SURE TO BACK UP BEFORE CONVERTING YOUR DATABASE.
Q. Should we wait until we close our year before upgrading to JOB TRACKER X?
No, unless you don't have time to adequately install and explore it. The year-end closing procedure is identical in both versions.
Q. Do I have to upgrade all users at once, or can some people use JOB TRACKER 5.x and others use JOB TRACKER X?
Everyone has to use the same version of Job Tracker. In fact, once your database is converted, it can't be opened by earlier versions of Job Tracker.
Q. Is JOB TRACKER X difficult to install?
No, but it will take some time. Installing the upgrade is easier then installing Job Tracker 5.x. Since C&P Job Tracker X requires new C&P Players, you'll need to first trash the old C&P folder from everyone's hard disk -- but be sure to move and save any custom reports and special files first. Clients & Profits Job Tracker X will ship on a single CD. This disk will contain C&P Job Tracker X applications for Mac and Windows. The software should be installed on the server, then serialized with your new cross-platform serial number (your old one won't work). Once the C&P Player is serialized, it can be dragged from the file server to each workstation that will use Clients & Profits Job Tracker.
Q. Will it require new hardware?
Yes. Check our system recommendations page for server and workstation requirements.
Q. Will I get a new user guide?
The new Clients & Profits User Guide is available online, on-demand. From within the program, clicking on the Help button will open a User Guide page written specifically for the area of the program you're currently using. The User Guide is updated constantly, so it's never out of date. Keeping the User Guide online allows us to keep the information fresh and up to date as we enhance and revise the program with each new update. The User Guide is searchable, and contains links to training materials like tutorials and classroom video.
Q. Why do I have to install and reserialize new C&P Players just to use JOB TRACKER X?
Clients & Profits Job Tracker X requires the new C&P Players in order to offer spell checker, Windows XP compatibility, and to support the unified, cross-platform serial number.
TECHNICAL FAQs
Q. Is there a version of JOB TRACKER X that runs under Linux?
No, but we're still researching the demand for a Linux-based version of Job Tracker.
Q. Does JOB TRACKER X work on Mac OS X?
Yes.
Q. Does JOB TRACKER X be access via ODBC?
Yes, it's a new feature in Job Tracker X.
Q. Does JOB TRACKER run on our existing Mac and Windows servers?
Yes, Job Tracker is compatible with the latest versions of AppleShare and Windows NT Server.